Thursday, March 12, 2009

To Tweet, or not to Tweet? Twitter, in question.


Evan Williams, one of the founders of Twitter, recently gave a Ted.com talk on the start-up, and how it has surprised him with its popularity and usefulness.

On the other hand, satirist Brian Unger hates Twitter.

What is it that so many love and so many others despise about this popular micro-blogging site?

Brian Unger’s March 9th commentary described “The Darker Side Of Tweets And Twitter” on NPR’s Day to Day. While Twitter claims that “most of our day-to-day lives are hidden from people that care,” Brian’s position is that “Nobody Cares” what you’re doing. He considers Twitter users to be self-centered and narcissitic if they think others want to know when they are “showering, gardening, or working out – these things are boring.” He says that the people who say they care about these little things “are lying to you.”

Even those who don’t send many Tweets, but like to follow others don’t escape Mr. Unger’s wrath. He compares following a friend on Twitter to stalking someone, “but without the inconvenience of sitting outside their house on a cold, rainy night with a gun in your lap.”

Brian Unger recommends that people avoid twitter, or they will end up blogging while driving, stalking people, and talking to themselves.

When Evan Williams agreed to fund Twitter as a side project, he did not know where it would lead. It was simply based on friends sending simple SMS status messages, in order to feel more connected with eachother by sharing “moments” in their lives. He discussed uses they never expected in this Ted.com talk.

Later, they learned that Twitter could be very important. During the 2007 fall wildfires that broke out in San Diego, neighbors used Twitter to share information about what was happening with eachother. The LA Times and Red Cross got on the bandwagon and also used Twitter to dispense information, as well as to collect information to share on other forms of media.

Twitter users have created conventions to make the tool more useful, which Twitter has subsequently pulled into the software to make it more user friendly. One example is tagging convention #tag. This allows a search term to be easily found using the Twitter search feature. During the gas crisis, Atlanta Twitter users coined the convention #atlgas, so people would Tweet where they found gas and the price. This connected many people who did not know eachother, and lent a real-time helping hand.

Also, Twitter can be used to allow people who cannot attend a convention or event to tap into the Tweetosphere of that experience by searching for the #tag that is often posted for attendees. This way, people stuck at the office can still hear the conversation and goings on, experiencing it from afar.

Finally, many applications have been developed to make Twitter even more useful. Tweet clouds, twitter analytics, and approximately 2,000 others allow users, followers, and anyone who is interested to find valuable information in this micro blog.

So, should you join Twitter? It really depends on your friends. If they will update you with interesting or important information, or if you are part of a pretty large group and they will make plans using the site, it’s a great idea. It may also work for transient office groups to easily keep the team abreast even on the go.

However, constant status updates can be a bore. If you follow a friend who’s ego encourages them to post “eating pepperoni pizza,” you may find yourself responsible for knowing the most intricate details of their day – while you are just trying to get through yours.

Monday, March 9, 2009

Skittles’ New Method


New method for Social Media Marketing … have the Social Media BE your marketing!

http://latimesblogs.latimes.com/technology/2009/03/skittles-twitte.html

Skittles revamped their web page to show streaming Tweets about #skittles. This experiment may or may not have boosted Skittles’ appeal to their target market, but it certainly caused a bit of a raucous on Twitter.

Some people blamed the Skittles stunt for slowing Twitter functionality. Many, many people sent notes with the Pee-Wee’s Word of the Day included so that they could get some free airtime on both websites. Others sent both positive and negative comments about the candy itself.

Did Agency.com accomplish any marketing ROI for Skittles? Yupper - Increasing the number of times a potential customer thinks about the product certainly is success! By getting people to type #skittles into their tweets, they added a kinetic element to their advertising. Also, the rumor of added airtime spread like wildfire among Twitterers and their friends – totally viral advertising. Way to go Skittles.

Will this last? Will it spread? Well… it probably won’t take too long before the posts are too raunchy or negative to send Skittles packing. Censoring the posts may work, but may turn off Twitterers. People are probably going to get bored with seeing Tweets on the Skittles home page announcing that “Ron Hubbard Hates Skittles.”

On the other hand, many people will continue to be willing to type a product name over and over for 15 seconds of social-web fame.

With a product as popular as Skittles, the advertising-by-microblog may not actually sell more candy. Most of these blurbs don’t remind the market how tasty or refreshing skittles are; some of the posts are downright negative. Re-posting social media may work better for products that need to create broader awareness.

Newer products could probably benefit more from capturing streaming Tweets. For instance, this may be more effective if M&M Mars were to launch a new type of candy or a twisted candy (like chocolate skittles). Visitors encouraged by the Twitter posts may be encouraged to 1) remember the name of it 2) type their own post 3) tell their friends about it 4) try it.

I also think that time limits will be needed. It is important to keep the Twittersphere hopping. Things that are constantly available get old, and old is no good for social media. Trends are so important that bloggers should know that they can only abuse this outlet for a limited time.
--- Quick update! Skittles still has a link to the Twitter feed called “Chatter,” but the main page is now the Wikipedia definition for Skittles --- J

Friday, March 6, 2009

Citi Got Scammed!




http://www.businessinsider.com/citigroup-caught-up-in-nigerian-email-scam-2009-2

One of the topics we have discussed in class a few times is Nigerian Email Scams. We’ve all seen them, and none of us were duped. Citibank was, though!

A Nigerian living in Singapore and his posse convinced Citibank to wire $27 million to his accounts! The money came from the Ethiopian Central Bank. The scammers did a bit more than send a too-good-to-be-true email. They found out bank officials’ names and sent authentic-looking documents to Citibank. They even managed to “pose as bank officials” to get the transactions approved.

Unfortunately for the crooks, major wire transfers from government central banks are a bit more difficult to handle than Grandma’s $15K check. The bandits’ banks weren’t able to process the transactions, so their banks contacted the Ethiopian Central Bank. When the Central Bank didn’t recognize the transactions, the scam was exposed.

In this case, jail time is likely. Individuals are usually not so lucky. In fact, under certain dollar thresholds, some identity theft is not even investigated. This is frustrating, because the thieves know how to work the system, so they just steal more and more account numbers, spending whatever they want, with little concern for recourse.

In many cases, credit cards (or accounts) are stolen, and the credit card companies insure these, so customers usually get their money back pretty quickly. Unfortunately, when the funds are tied to a bank account, even if it is insured, the wait to receive a refund can be about a week. This happened to a friend of mine who is a teacher and doesn’t have credit cards. The theft prevented her from paying bills and even buying groceries.

The funny thing about Citibank being the target is that Citi is known for being a very paranoid bank. Every time I use my credit card someplace new, or to buy something I haven’t purchased before, I get a phone call to make sure I really made that purchase. Citi did this on their own behalf as well. They called bank officals for each of the accounts these funds were transferred to. Unfortunately, their security policy got caught in a feedback loop – they called the fake bank officials whose names and numbers were included in the fraudulent request for the wire transfer!

This hits home with me because I just got a letter from my bank that my debit card information was compromised – between May and November 2008! After scanning all of my major purchases between those dates to make sure my account wasn’t breached, I called the 800-number to activate the card. There was no bank identification, just a message asking for my card number and SSN. Nuh-uh! I called the bank directly instead.
Stay safe.

Wednesday, March 4, 2009

Legg Mason Presentations

Gretchen – LOVE the SUIT!
Freaked me out with stories about how easy it is to track someone down, mostly with information available online and with a touch of privy that comes with being a lawyer. Yikes!

I’ve been on the “open” band wagon for a long time, and even I am starting to feel a bit heeby-jeeby about the conglomerate effect of all of these little bits of info.

Luckily, I haven’t had to use these skills at work or personally – my stalker days are behind me.

Rob – Freaked me out with the “special” flash drive. Also with pointing out that there are websites (legal?) where anyone can sign up (for $) to crack Microsoft passwords. Not sure how this is legal. However, I think of a locksmith in the physical world, whose tools are a few little metal rods and the know-how to use them like knitting needles to pop a lock open. I guess it’s the same.

If someone were to point out all of the easily exploitable areas in my home (locked and unlocked), I would say that I already know the risks and am willing to accept them. Maybe this is harder to fathom on the computer because I am less aware of what is exploitable (unlike an open lock on a door).

I have already discussed the security breaches that may occur when unknown drives are used in a computer. We already knew that this was a bad idea, but we didn’t understand why, so Rob’s speech was helpful in driving this point home.

If the point of these presentations was to scare us a little, it worked!

On the other hand,
Rob and Gretchen – It was neat to hear the career paths that both of these presenters took. Something our prof and presenters have in common is that they didn’t know they would be Web 2.0 professionals until they wound up there. Hearing these stories makes the prospect of working in that space seem more attainable.

Something I really enjoyed, because it was a casual presentation among friends, was hearing more of the “people” aspect of these jobs. It made these positions less mystifying to hear the interactions that take place within and among the various departments.
Everyone I have met from Legg Mason is impressive – smart, passionate about their work, and team oriented.

Friday, February 20, 2009

Who is smarter about geography – Google Earth or Wikipedia?


My BF and I have been putting together this spherical puzzle of the earth (it’s awesome – snort!) http://www.megabrands.com/esphera/index.html

Truth be told, I’m not really a puzzle person. Those kitties and waterscapes that are usually the subjects of puzzle prints are (yawn!) not quite engaging enough. This was different because I wanted to learn more geography (I think I was absent that day), so we started in.

At first, it was pretty easy. We pieced together the big continental blocks with telltale coloring. Africa was first, naturally. We had a setback when the curved pieces wouldn’t stay in place, but quickly resolved it by binding them together with clear nail polish. South America and Australia followed, then North America, Europe/Asia, and finally Antarctica.

Then, we started learning. We pulled up Google Earth and had a lot of fun watching the globe spin around in realistic satellite imagery, pointing us to our next jigsaw need. The Caspian Sea, Bulgaria, and Suriname all found their spots in the world.

Shortly, we were left with many, many (many many many) blue pieces and huge gaps in the globe. It’s true – the earth is mostly water. Luckily, there are multitudes of tiny islands dotting the seas, which helped guide us.

Not so lucky, Google Earth stopped being so useful. It didn’t have a clue about where we should snap in the piece that said Nuku Hiva. It didn’t even know the very western-sounding Johnston Islands!

Where to next? Wikipedia! Sure enough, listed by some caring soul was the location of Nuku Hiva, along with history, demographic information, and geography. How could Google forget this very important island? Herman Melville wrote a book based on his experiences there! http://en.wikipedia.org/wiki/Nuku_Hiva

Does this mean Google is really just a stuffed shirt company, focused on the masses and totally unconcerned about our island neighbors? Probably not. What it really means is that the understanding of all of us individually really is so much more powerful than even the greatest goliath company filled with the smartest people. We really matter.

Nuku Hivaites, thanks for helping us finish this puzzle.I’m totally getting the fishbowl next.

Thursday, February 19, 2009

My Hometown - 2.0


I guess it shouldn’t surprise me to find blog sites focused on my new hometown of Laurel, Maryland. One of them is a blog by the City of Laurel, and another is set up as a local online newspaper, but interested citizens set up the other three. This surprised me – why do people care so much about reiterating the local news?

I liked it, though! It made me feel some kind of community spirit that I haven’t had since I was a kid. We used to have block parties, where somebody would set up some fold-out tables in the middle of the sidewalk, and all of the neighbors would bring a pot-luck dish. The kids would play hide-and-seek endlessly, and the adults would sip beers and chat late into the evening. We knew every family in the neighborhood, and people would really go over to their neighbor’s houses to borrow a cup of sugar (ok, it was in Hawaii, so it was normally a cup of mayonnaise).

These blogs are filled with hope in addition to information. The blog Laurel 2020 is focused on plans for future development, and hot-button issues, like the future of slots. The author set up a google map to show future locations planned apartment communities, the planned Konterra Town Center, and the Laurel Commons (which will replace the Laurel Mall). Other blogs are Laurel Connections and South Laurel News.

Do these blogs just replace a local newspaper? I have to admit, I much prefer a quick update in my RSS reader to picking up the weekly (usually soggy) papers thrown on my driveway. I usually deposit them directly in the recycle bin. However, it offers more than those papers, because the opinions are better rounded. Not only do the authors read several local papers, they personally attend council meetings and experience life in this city. The commenters also add flavor, sometimes with insight and other times with sheer frustration.

This feeling was resurrected in me by those bloggers. I have felt more “at home” in Laurel than any of the other places I’ve lived as an adult, and now my sense of community spirit has been solidified by the obvious care that these bloggers have for our home town.
Pot luck anyone?

Sunday, February 15, 2009

Café Press: User Generated Commerce


Ever have a great idea for a t-shirt? My boyfriend claims he came up with “save the boobies” as a breast cancer awareness slogan long before he saw the now- famous bumper sticker “save the ta tas.”

The problem is, it costs a lot in overhead and then marketing in order to sell your witty ideas, right? Café Press is all about turning your t-shirt, bumper sticker, poster, calendar, CD, book making skills into quick cash. Just like everything else in the Web 2.0 world, it is free free free!

Check out their “Start Selling” blurb:

“You can sell
Merchandise you design including t-shirts, posters, mugs, bumper stickers and much more.
Books printed on-demand. Learn more
Audio and Data CDs. Learn more


What CafePress.com does
Gives you a FREE online shop to promote your products
Produces each item when ordered using our unique print-on-demand technology
Handles all payment transactions including major credit cards
Ships your products worldwide
Manages all returns/exchanges
Offers customer service via toll-free phone and email
Sends you a monthly check for your earnings on sales!”

How can this possibly work? When a customer orders a book, greeting card, or other printable object, Café Press grabs the item and ink, prints it up, and sends it off. The customer pays for the item, and Café Press splits that loot up – you get paid for your creativity, they get paid for stuff and shipping.

Next time that funny phrase comes to mind, don’t “Tweet” it – instead, head over to Café Press, and let your quick wits make you cash!

I perused their product line, and was pretty impressed with the variety of wall calendars with lovely photos and drawings.

My favorite product is the CD of “favorite campfire songs” for sale for $6.00. Wait – did my grandma put that up here?
My favorite story was about the woman who uses her proceeds from Café Press to walk in the Susan G. Komen Breast Cancer walk every year.